The Asheville Lodge

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Our Privacy and Security

Asheville Vacation Mountain Lodge

If you have any questions, please call us (toll-free) at 1-866-408-8133, or send an email to: reservations@ashevillelodge.com

Privacy:

The privacy and confidentiality of all our site visitors and guests is strictly honored. Whether you contact us for an inquiry, make a reservation online or off, or become one of our valued guests, we ask only for the essential information needed to answer your inquiries, complete a payment transaction, and to make your stay a safe and happy one.

We do not sell, share, or give away ANY personal information to any other party. The personal information and payment information in our records will be kept secure at all times. (The only exception would be in the unlikely event that we are required by law to provide information to law enforcement authorities.)

Security:

Please do not send us any banking or credit card information by e-mail. E-mail is not secure!

When you use our online reservation system (coming soon), all steps during the transaction ARE handled through a Secure Server - meaning that the information is collected and saved using the latest in data encryption technology. Your credit card information is never emailed out and can only be accessed by the management at the Asheville Lodge and the transacting banks. Your credit card information will never be used for any purpose other than arranging payment between yourselves and Asheville Lodge, LLC for your stay.

When you make a reservation by phone, your personal and credit card information is equally safe. Deposits and payments are handled by the Management through a secured online system.

When you place a reservation deposit (on the phone, online, via check or credit card) your deposit will be held in a Trust account of the Asheville Lodge, LLC, with Wachovia Bank Main financial Center of Asheville, NC.

Please see our Rental Policies and Procedures for full details of how your deposit and payments are handled, and all policies covering your stay with us.

Security During Your Stay:

The Asheville Lodge is equipped  a state-of-the-art whole-house security system. When you stay at the Asheville Lodge, you will be provided with a unique key fob that activates and deactivates the security system for the duration of your stay. You will also be provided with a dedicated phone number that you can call if any emergency or problem should arise. Please see Rental Policies and Procedures for more information.

We love the Asheville Vacation Mountain Lodge and think you will, too.
We strive to continually improve our property and our customer service, and we hope that you will tell us about your experience at our beautiful retreat.
We welcome your comments and suggestions and look forward to seeing you!